If you have any questions or inquiries just check out the most frequent questions asked by our customers so you can get a better insight about how PassTo works.
PassTo believes in rewarding loyalty. When you send money with us, you get enrolled in the PassTo Plus loyalty program automatically. This program lets you earn PassTo Plus points with transfer fees paid for each money transfer you make and then redeem them to pay reduced transfer fees on future money transfers. The PassTo Plus program is not only easy to use, but it also helps save you money.
Start getting rewarded in just two simple steps:
You enjoy the following benefits from being a PassTo Plus member:
For every 1 penny fee paid for a money transfer, you will earn 1 point. The more transfers you make, the more reward points you earn. You can redeem these points for reduced transfer fees or discounts on future money transfers.
To access your PassTo Plus points balance and review the history of earned, redeemed, and expired points, please follow these steps:
From Web App:
From Mobile App:
You can redeem your points by following the below steps:
From Web App:
From Mobile App:
When you redeem your points, you’ll see a discount applied to your money transfer quotation.
You can redeem a minimum of 2,500 PassTo Plus points in a single transaction. However, the maximum number of PassTo Plus points you can redeem in a single transaction is 14,000. If the value of your points redemption exceeds the transfer fee, your transfer fee will be waived, resulting in a fee of zero.
You should redeem your PassTo Plus points before they expire within 12 months from the date acquired. Doing so will help reduce costs on your international transfers. Remember, deleting your PassTo account will also lead to the permanent loss of your points, so it's essential to consider this before proceeding.
If you are already eligible for a free transfer, you'll not get discounts on the transfer fee upon your points redemption. Otherwise, please contact our customer support.
No, it's not possible to convert your PassTo Plus points into real money. However, you can only use your points for discounts on the fees of your future money transfers.
No, The PassTo Plus points earned by you are exclusively intended for your personal use as a discount on fees of your future money transfers.